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Without prejudice to the exceptions mentioned below, you have the right to cancel the order you placed with no obligation to provide justification within 14 days of receiving the ordered product (or the last product, lot or piece in case of several goods, lots or pieces dispatched in separate shipments) or concluding the contract. If you entrusted a person of confidence to receive the products, the period during which you may exercise your right of withdrawal shall start on the day the product is shipped to the address of the said person of confidence, which may be different from the main address.

You will have to notify Rubinetterie Zazzeri s.p.a. frazione Burchio n. 55 50064 Incisa val d’Arno (FI) - ITALY by means of a certified letter with acknowledgement of receipt or via e-mail to: customercare@zazzeristore.com your decision to exercise your right of withdrawal.

In order to exercise it, you will have to notify your decision before the expiration of the 14-day period and to return the product to Rubinetterie Zazzeri s.p.a. following the instructions provided in the chapter "EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL".

For further information on the right of withdrawal and operating instructions, contact our Customer Service at the following e-mail address: customercare@zazzeristore.com or by telephone at +390556242112.


You will be refunded the payment that we received in relation to the product for which you exercise your right of withdrawal, including the shipping costs, within 14 days of acknowledging receipt of your communication regarding your decision to exercise your right of withdrawal. We will issue the refund by means of the payment method that you chose to place the order, unless you decide otherwise. In any case, you will not be charged as a consequence of such a refund. We will have the right to withhold the reimbursement until we have received the product or until you have provided the evidence that you did return it to Rubinetterie Zazzeri, whichever the earlier. Do consider that you are to return the products according to the instructions specified below ("return instructions") within 14 days of notifying the cancellation. You will bear the direct costs incurred by the return of the products. You may be held accountable for the decrease in value of the goods as a result of handling them (in any way other than what is necessary to establish the nature, characteristics and functioning of the goods).

Return instructions:

You are invited to dispatch the goods via a courier service or post along with the shipment certificate allowing online traceability. They are to be sent to the following address:

Rubinetterie Zazzeri S.p.A.

Frazione Burchio, 55

50064 Incisa Valdarno (FI)



be aware that:

a. In case you do not follow the above-mentioned procedure, ZazzeriStore shall not be held responsible in any way for the non-delivery of the goods. That is the reason why you are recommended to have the courier issue a shipment certificate.

b. If an item is returned for whatever reason (other than a manufacturing defect or a shipment mistake attributable to ZazzeriStore), you will be refunded 100% of the value of the item, provided that it has been returned by you and has been received by us in the same conditions as those in which it was sent to you.

c. The right shall apply to the product acquired in its entirety; it shall not be possible to return only a part of it. The purchased product shall be returned intact, in the original package and complete of all its parts (including packaging and any documentation and accessories);

in order to limit the damage to the original package, we recommend, whenever possible, to insert it in a second box. Pursuant to law, transport charges for the return of the goods are at the expense of the customer. The shipment, until the declaration of receipt in our warehouse, is under the customer’s full responsibility.


The right of withdrawal shall not apply in the following cases:

- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery or in case of goods that prove to be, after delivery, inseparably mixed with other items;

- the supply of goods made to the consumer’s specifications or clearly personalised



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