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The warranty scheme on products sold by Zazzeri Store will vary depending on whether the purchaser is a "consumer" or a "professional", within the meaning of Directive 1999/44/EC as for "certain aspects of the sale of consumer goods and associated guarantees".

If you purchase an item as a "consumer", you will benefit from the legal guarantee of conformity that the seller is legally obliged to provide for each item sold (hereinafter "Legal Guarantee") and that shall be valid for two years as of the delivery of the item. As a consumer, you will have to report the lack of conformity and/or the defects in the product within a period of 60 days from the date of detection or the delivery date.

If you purchase an item as a professional, the legal guarantee provided for in Article 1490 et seq. of the Italian Civil Code shall apply. Therefore, in the event of any defect in the item, the purchaser must inform the Customer Service within a period of 8 days from the date of detection of the defect, or from the delivery date, of such defect and ask either for the replacement of the piece or for the reimbursement of the price paid. In any case the purchaser will have to return the defective piece to the seller for the necessary assessments. In that case the Legal Guarantee shall apply for a period of one year from the delivery date of the product.

The Legal Guarantee - to which the seller is bound - guarantees the product against any lack of conformity in relation to the sales agreement.

As provided by law, in case the Legal Guarantee applies, you will be entitled to have the goods brought into conformity, free of charge, by repair or replacement, or, should this be impossible, to benefit from a reduction in the purchase price or rescindment of the agreement. Zazzeri Store shall therefore respond to any lack of conformity provided that it manifests itself under the above-mentioned conditions as of the date of delivery of the goods.

For further information regarding operating and exercising rules of the Legal Guarantee, contact our Customer Service via e-mail at customercare@zazzeristore.com or by telephone at +390556242112.

In case you detect any lack of conformity in the item purchased from Zazzeri Store during the validity period of the Legal Guarantee, please contact our Customer Service via e-mail at customercare@zazzeristore.com or at the number +390556242112.

Within the limits permitted by the law, Zazzeri Store shall not be liable for any dispatched product non complying with the legislation of any country of delivery other than Italy.

Nor will we be held responsible for any non-substantial difference between the goods purchased and the illustrating pictures and descriptive texts displayed on our website.

Unless in case of intentional fault and serious misconduct, we shall be held responsible for direct damage predictable in the moment of the conclusion of the sales agreement only. We shall not be responsible for possible loss, lack of profit or any other damage that do not directly or immediately result from an action of ours or that could not be predicted at the moment of the conclusion of the sales agreement. On no account will Zazzeri Store be responsible for the non-fulfilment of the obligations pertaining to a third party which could possibly offer commercial guarantees regarding an item sold on the website.

Zazzeri Store offers the below-mentioned warranty extensions for free, provided that the warranty itself is activated according to the specified instructions:

Requirements to benefit from warranty service

The customer must be able, when contacting us by telephone or in written, to provide the product code and the associated production batch mentioned on the package label, as well as the receipt of purchase or equivalent. It is therefore essential to keep such document even after the installation.


Warranty on chrome surfaces 10 years.

Warranty for porosity defects 10 years.

Warranty on steel connection flexible hoses, plastic or metal connection and linking hoses 5 years.

Warranty on elastomer gaskets and sealing components 2 years.

Warranty on glass parts 5 years.

Warranty on mixer cartridges, screws and all their parts 5 years (when the under-basin filter taps are installed, the recommended values of input pressure are respected, and water presents medium hardness values).

Warranty on thermostatic cartridges, diverters, electric valves and all their parts 2 years. Warranty on electric, thermoelectric or electronic parts 2 years.

Warranty on hand showers, hand shower hoses, plastic elements 2 years.

Warranty on mirrors, metallic surfaces in general, wood, laminated parts, polymer or synthetic resin surfaces and all the finishes other than chrome parts 2 years.

The warranty covers the costs of material only.


Warranty limitations and exclusions

Any claim to the warranty right will be taken into consideration only if notified within the warranty period.

The warranty will be voided in the case the defect is due to:

a) Improper installation

b) Misuse or failure to comply with the conditions of use specified in the Installation and Maintenance Manual available online

c) Use of acidic or caustic cleaning solutions

d) Incorrect repair

e) Use of non-original spare parts

f) Deterioration of the surfaces due to limescale deposits

g) Atmospheric phenomena

h) Overvoltage of the electric power supply

i) Repairs not permitted by Rubinetterie Zazzeri S.p.A.

j) Improper maintenance

The guarantee shall not cover the following damage resulting from failures to carry out ordinary maintenance operations, such as:

a) Cleaning of filters

b) Cleaning of aerators

c) Limestone removal off hand showers, shower heads and other surfaces.



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